Privacy Policy

We collect information that you provide directly to us, information we obtain automatically when you use our platform, and information from third-party sources. The types of information we may collect include:

1.1 Account Information

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Business information (business name, license numbers, insurance information)
• Service areas and specializations (for contractors)
• Profile photos and business logos

1.2 Job Posting and Bid Information

• Job descriptions, requirements, and project details
• Location information for job sites
• Bid details, pricing, and proposals
• Messages and communications between users
• Photos and documents uploaded for projects

1.3 Payment and Subscription Information

• Payment card information (processed securely through our payment processor, Stripe)
• Subscription tier and payment history
• Billing address and payment preferences

1.4 Pre-Reputation Signals (PRS) Data

• Vouches and endorsements from other users
• Community trust indicators
• Professional relationship networks
• Verification status and credentials

1.5 Usage Data and Analytics

• Device information (IP address, browser type, operating system)
• Usage patterns and preferences
• Pages viewed, links clicked, and features used
• Time spent on the platform
• Referring websites and search terms

1.6 Communication Records

• Customer support inquiries and responses
• Email communications
• Feedback and survey responses

We use the information we collect for various purposes, including:

2.1 Platform Services

• Create and manage your account
• Facilitate connections between homeowners and contractors
• Process job postings and bids
• Enable communication between users
• Display business directory listings for contractors
• Process and manage Pre-Reputation Signals (PRS)

2.2 Subscriptions and Payments

• Process subscription payments
• Manage subscription tiers and access levels
• Send billing notifications and receipts
• Prevent fraud and unauthorized transactions

2.3 Communications

• Send service-related notifications (new bids, messages, etc.)
• Provide customer support
• Send marketing communications (with your consent)
• Request feedback and conduct surveys

2.4 Platform Improvement

• Analyze usage patterns to improve features
• Develop new services and functionality
• Conduct research and analytics
• Test and optimize the user experience

2.5 Security and Compliance

• Detect and prevent fraud, abuse, and security incidents
• Enforce our Terms of Service
• Comply with legal obligations and regulations
• Protect the rights, property, and safety of our users and the public

3.1 What We Share Within the Platform

• Job Postings: When homeowners post jobs, the job details (but NOT contact information) are visible to matched contractors based on service area and specialization
• Business Directory: Contractor business profiles (name, services, service area, PRS data) are publicly visible in our directory
• After Connection: Contact information is only shared when a homeowner chooses to connect with a specific contractor
• PRS Vouches: Pre-Reputation Signals are visible to users viewing contractor profiles

3.2 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Supabase: Cloud infrastructure and database services (authentication and data storage)
• Stripe: Payment processing for subscriptions (Stripe handles all payment card information securely)
• Vercel: Website hosting and deployment
• Email Service Providers: Transactional and marketing email delivery
• Analytics Services: Usage analytics and platform optimization (Google Analytics, Vercel Analytics)

These service providers are contractually obligated to protect your information and only use it for the purposes we specify.

3.3 Legal Requirements and Safety

We may disclose information if required by law or if we believe in good faith that such disclosure is necessary to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms of Service and other agreements
• Detect, prevent, or address fraud, security, or technical issues
• Protect the rights, property, or safety of TheJob.Site, our users, or the public

3.4 Business Transfers

If TheJob.Site is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

3.5 Aggregated and De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you, including for research, analytics, marketing, or other business purposes.

4.1 Where Your Data is Stored

Your information is stored securely using Supabase, which operates on AWS (Amazon Web Services) infrastructure. Data may be stored and processed in the United States and other countries where our service providers operate. By using TheJob.Site, you consent to the transfer of your information to these locations.

4.2 Security Measures

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Secure authentication mechanisms
• Regular security audits and updates
• Access controls and authentication requirements
• Secure payment processing through PCI-DSS compliant providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

4.3 Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal or legitimate business purposes.

4.4 Your Responsibility

You are responsible for maintaining the security of your account credentials. Do not share your password with anyone, and notify us immediately if you suspect unauthorized access to your account.

Depending on your location, you may have certain rights regarding your personal information:

5.1 Access Your Data

You can request access to the personal information we hold about you. You can view and update most of your account information directly through your profile settings.

5.2 Correct or Update Information

You can update your profile information, business details, and preferences at any time through your account settings.

5.3 Delete Your Account

You can request deletion of your account and associated data by contacting us at support@thejob.site. Please note that we may retain certain information as required by law or for legitimate business purposes.

5.4 Opt-Out of Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or by updating your communication preferences in your account settings. Note that you will still receive essential service-related communications.

5.5 Data Portability

You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

5.6 Cookie Preferences

You can control cookies through your browser settings. Please see the Cookies and Tracking Technologies section for more information.

We understand that you may want to delete your account and personal data from TheJob.Site. This section provides detailed instructions on how to permanently delete your information from our platform.

6.1 For Account Holders: In-Platform Deletion

If you have an active account with TheJob.Site, you can request account deletion through your account settings:

1. Log in to your account at https://thejob.site
2. Navigate to Account Settings (usually found in your profile menu or dashboard)
3. Select "Privacy & Security" or "Account Management" section
4. Click "Delete My Account" or "Request Account Deletion"
5. Confirm your identity (you may be asked to re-enter your password)
6. Review the deletion consequences and confirm your decision
7. Submit your deletion request

You will receive a confirmation email once your deletion request has been submitted. Your account will be scheduled for permanent deletion.

6.2 Alternative Method: Email Request

If you prefer to request deletion via email, or if you no longer have access to your account, you can contact our support team:

We will verify your identity before processing your request to ensure account security and prevent unauthorized deletions.

6.3 Processing Timeline

Once we receive your deletion request, we will process it according to the following timeline:

• Immediate: Your account will be deactivated and you will no longer be able to log in
• Within 7 days: Your public-facing information (business directory listings, profile) will be removed from the platform
• Within 30 days: Your personal data will be permanently deleted from our active databases and backup systems
• Confirmation: You will receive an email confirmation once the deletion process is complete

Standard processing time is 30 days from the date of your request. During this time, your account will remain deactivated but data deletion may not be complete.

6.4 What Gets Deleted

When you request account deletion, the following information will be permanently removed from our systems:

• ✓Account information: Email, name, contact details, login credentials
• ✓Profile data: Business descriptions, service areas, profile photos, logos
• ✓Job postings: All job descriptions, project details, and related documents
• ✓Bids and proposals: All bid information and pricing details
• ✓Messages: Direct communications between users (from your account)
• ✓Pre-Reputation Signals (PRS): Vouches you've given or received
• ✓Subscription history: Payment history and subscription details
• ✓Usage analytics: Anonymized or deleted within our analytics systems
• ✓Preferences and settings: All saved preferences and account configurations

6.5 What May Be Retained

In certain limited circumstances, we may retain some information even after you request deletion. This is necessary for:

• Legal compliance: Information required by law, regulation, or legal process (e.g., tax records, transaction history)
• Fraud prevention: Records necessary to detect, prevent, or investigate fraud, security incidents, or violations of our Terms of Service
• Dispute resolution: Information relevant to ongoing disputes, claims, or litigation
• Business records: Aggregated, anonymized data that cannot be linked back to you personally
• Backup systems: Data in backup systems may persist for up to 90 days but will be permanently deleted during the next backup cycle

Any retained information will be kept only for the minimum period necessary to fulfill the specific legal or business purpose, and will be securely stored with restricted access.

6.6 Impact on Other Users

Please note that deleting your account may affect other users:

• • Homeowners: If you have active job postings, they will be removed and contractors who submitted bids will be notified
• • Contractors: If you have submitted bids, homeowners will see that your profile is no longer available
• • Messages: Your side of message threads will be deleted, but other users will retain their own copies of conversations
• • PRS Vouches: Vouches you provided to other contractors may be removed from their profiles

6.7 Questions or Issues

If you have questions about the deletion process, encounter any issues, or need assistance, please contact us at support@thejob.site. Our support team will respond within 2-3 business days.

For questions specifically about data retention, GDPR rights, or CCPA rights, please include "Privacy Request" in your email subject line.

7.1 What Are Cookies?

Cookies are small text files stored on your device that help us provide and improve our services. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

7.2 Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly (authentication, security, session management)
• Analytics Cookies: Help us understand how users interact with our platform (Google Analytics, Vercel Analytics)
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

7.3 How to Control Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Note that disabling cookies may affect your ability to use certain features of our platform.

• Chrome: Settings → Privacy and security → Cookies and other site data
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Cookies and website data
• Edge: Settings → Privacy, search, and services → Cookies

7.4 Third-Party Tracking

We use third-party analytics services (Google Analytics, Vercel Analytics) that may use cookies and similar technologies to collect information about your use of our platform. These services operate independently and have their own privacy policies.

TheJob.Site is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@thejob.site, and we will promptly delete such information.

To use TheJob.Site, you must be at least 18 years old and have the legal capacity to enter into contracts in your jurisdiction.

9.1 External Links

Our platform may contain links to third-party websites, services, or resources that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of every website you visit.

9.2 Third-Party Privacy Policies

Our service providers have their own privacy policies that govern their collection and use of your information:

• Supabase: https://supabase.com/privacy
• Stripe: https://stripe.com/privacy
• Vercel: https://vercel.com/legal/privacy-policy
• Google Analytics: https://policies.google.com/privacy

9.3 Social Media Integrations

Our platform may include social media features (such as Facebook sharing buttons). These features may collect information about your IP address and which page you are visiting, and may set cookies to enable the feature to function properly. Your interactions with these features are governed by the privacy policies of the companies providing them.

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:

10.1 Right to Know

You have the right to request information about the categories and specific pieces of personal information we have collected about you, as well as the categories of sources, purposes for collection, and third parties with whom we share your information.

10.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, fraud prevention).

10.3 Right to Opt-Out

You have the right to opt out of the "sale" of your personal information. We do not sell your personal information as defined by the CCPA.

10.4 Right to Non-Discrimination

You have the right to not be discriminated against for exercising any of your CCPA rights.

10.5 How to Exercise Your Rights

To exercise your CCPA rights, please contact us at support@thejob.site with "CCPA Request" in the subject line. We will verify your identity before processing your request and respond within 45 days.

10.6 Authorized Agent

You may designate an authorized agent to make a request on your behalf. We will require proof of authorization before processing the request.

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, the General Data Protection Regulation (GDPR) provides you with specific rights regarding your personal data:

11.1 Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual Necessity: To provide our services and fulfill our contract with you
• Legitimate Interests: To improve our platform, prevent fraud, and ensure security
• Consent: For marketing communications and certain analytics (you can withdraw consent at any time)
• Legal Obligations: To comply with applicable laws and regulations

11.2 Your GDPR Rights

• Right to Access: Obtain confirmation of whether we process your data and access to that data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal exceptions)
• Right to Restriction: Request restriction of processing in certain circumstances
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent at any time (without affecting prior processing)
• Right to Lodge a Complaint: File a complaint with your local data protection authority

11.3 Data Transfers

We may transfer your personal data to countries outside the EEA, including the United States. When we do so, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Service providers certified under recognized data protection frameworks
• Other legally approved transfer mechanisms

11.4 How to Exercise Your Rights

To exercise your GDPR rights, please contact us at support@thejob.site with "GDPR Request" in the subject line. We will respond to your request within one month.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or through a prominent notice on our platform for material changes
• Provide you with the opportunity to review the updated policy

Your continued use of TheJob.Site after any changes to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the changes, please stop using our platform and contact us to delete your account.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry as soon as possible, typically within 5-7 business days, and no later than 30 days for rights-related requests.